ROSA BRIEF

For hygiene reasons, we do not accept returns or exchanges.

 

For hygiene related reasons, we regret to inform you that we are unable to accommodate returns or exchanges. Once an order has been placed on www.aniselifestylelingerie.com , we will not be able to make any changes. In case of a mistake in your order, please contact us via email as soon as possible.

​

We conduct a thorough inspection of each product and take great care when packing every order to ensure that it arrives in pristine condition. Please ensure that all order details are accurate before submitting your order for processing.

​

We are committed to providing our customers with products that meet the highest standards of quality. In the event of a manufacturing defect in your garment, you are encouraged to contact us at aniselifestyle@icloud.com to request return for authorisation. Please reach out within 5 business days of receiving your item, providing a brief description and images illustrating the defect or issue.
 

If for valid reasons a refund is approved, we will process your refund within 3-5 business days after receiving your returned package. It is important to note that the cost of return shipping will not be included in the refunded amount. The time frame for the refund to be credited to your bank account depends on your financial institution. Specific timelines can be obtained by contacting your bank directly.

​

​

Shopping & Delivery Policy

​

By placing an order through the Anise Lifestyle Lingerie website you agree to the terms below. We have set these policies to ensure that you are fully aware of them.

​​

At the checkout there are country-specific delivery prices. It is important to note that the estimated delivery times are to be used as a guide only, and Anise Lifestyle Lingerie is not responsible for any delays caused by customs clearance process.

 

Belgium Standard Delivery | BPost 2-3 days Business Days

 

Belgium Free Delivery | orders over 250€

 

Belgium DHL Express Delivery | Next Working Day

​

Standard International Delivery

 

• Europe | 2-9 Business Days 

• Africa | 5-15 Business Days

• Asia-Pacific | 7-14 Business Days

• Australia | 8-14 Business Days

• Canada | 5-10 Business Days

• United States | 5-15 Business Days

                

Free Standard International Delivery | on order over 250€

 

International Shipping

Customers are responsible for any customs duties, taxes, or additional fees imposed by their country.

​

Tracking your order

Upon subscribing, you will receive an order confirmation email.

Once your lingerie is shipped, you will receive an email with the tracking number to monitor the delivery status.

​

Address Changes

Please ensure your shipping address is correct when placing your order.

Any changes to the shipping address must be made at least one week before the scheduled shipping date to ensure timely delivery.

 

Shipping Delays

While we strive to ensure timely delivery, unexpected delays may occur due to factors outside our control such as weather, carrier issues, etc.

In the event of a significant delay, we will communicate the status to you and work to resolve any issues promptly.

​

Undeliverable Packages

Packages returned to us due to incorrect/incomplete addresses or unclaimed packages will result in a delay or cancellation of your order.

Additional shipping fees may apply to reship the package.

 

 Customer Support

For any shipping questions or concerns, please contact us via email at aniselifestyle@icloud.com.